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Check this list for common problems you may experience when you enter your Microsoft account or product key while redeeming your Office production at https://office.com/setup and https://microsoft365.com/setup associates:

I go a linguistic communication or geographical error

This tin happen if try to redeem a product cardinal purchased in another country or region. Check this list for troubleshooting tips.

My state or region isn't listed

I get the mistake "This product key isn't meant for your region"

I become the error "Deplorable, we tin can't apply this product central because your current subscription was fix up in another state/region"

What are the limits for Microsoft accounts?

Read these tips if yous have multiple product keys or a lot of devices.

View Microsoft account limits

Product central errors on Function.com/setup and Microsoft365.com/setup

Here are the common errors and how to fix them.

This production key has already been used

Your product central can just be redeemed once. It isn't meant to be re-used or shared. If you get a message that your production cardinal has already been used, you tin can go straight to your Microsoft account, Services & subscriptions page to install your product and manage your subscription benefits.

If you bought Microsoft 365 Family and want to allow other users to install Office, please don't send the production primal to them because they will see the same error. Instead, send them an e-mail or link using the process in How to share your Office 365 Dwelling subscription benefit. This will add their Microsoft accounts to your subscription and permit them to go to their Microsoft business relationship, Services & subscriptions page to install Office apps on their ain devices.

Sad, we tin't find this product key in our database (ERR_INVALID_TOKEN) or Sorry, we can't set upwards your business relationship at the moment (ERR_MISSING_PARTNUMBER or ERR_PKPN_DETAILS_NOTFOUND)

You lot'll run across this fault message if you enter a production key for a version of Office that isn't available for download from Office.com/setup. Here's where y'all tin enter those product keys.

• Function 2011 for Mac and Office 2010 are no longer supported and non available for download if you no longer accept media to download these versions. Learn more than at Support has ended for Role for Mac 2011 or Finish of support for Part 2010.

• For Microsoft 365 Business Standard, get to https://office.com/setupkey.

If you're not sure what kind of product key you have, yous tin use the Virtual back up agent (English simply). If your production key is for a supported version of Office, the Virtual support agent will provide a link to download Part. The Virtual back up agent tin can as well let yous know if your product key has been blocked and can connect you to a live agent.

Sad, we tin can't set upwardly your business relationship right now (NoMatchingOrEligibleProductsFound)

If you lot get this message, this ways that your production key was purchased in a dissimilar country or region than where you're currently located. Part product keys must exist redeemed in the country or region where they are purchased. If you need help, contact Microsoft back up.

This can also happen if you endeavour to extend the duration of your current Microsoft 365 subscription with a product key that was purchased in a unlike country or region than the ane originally used to offset your subscription. For example, you set your Office subscription in Communist china with a production key purchased at that place and yous and then purchase a product key in the United states, and endeavor to extend your Office subscription with it. In this scenario, you lot can either redeem the new key to a different Microsoft account or you can wait until your subscription expires (at least a day after the expiry date) to use the new key with the same Microsoft account.

The product key isn't valid (INVALID_PRODUCT_KEY or ERR_INVALID_TOKEN)

Yous'll see this message along with either error code INVALID_PRODUCT_KEY or error lawmaking ERR_INVALID_TOKEN if you enter the incorrect production key, or if you have a typo in your product key.

Examples of using the wrong production key

Most Microsoft products apply a 25-grapheme product fundamental. If you lot own multiple Microsoft products, it's like shooting fish in a barrel to confuse the keys and use the wrong one. Hither are some mutual things that tin can happen:

• Using the product key from a sticker on a PC

  These production keys are normally for Microsoft Windows. Cheque the sticker for a product proper noun to brand sure information technology's for the Office production you're trying to install.

• Using product keys for Office 2010 or earlier

  Office 2011 for Mac and Role 2010 are no longer supported and not bachelor for download if you no longer have media to download these versions. Learn more at Support has ended for Part for Mac 2011 or End of support for Office 2010.

• Using on Microsoft 365 for business product key

  These product keys are entered in a different location. For help, run into Enter your product fundamental for Office 365 for business concern.

• Using the product primal provided past a school or system

  If your schoolhouse or organization has a volume license understanding for Role, and then you are using a unlike version of Role that uses volume license keys. These keys tin't be used for retail Office versions like Dwelling and Student, Home and Concern, or Professional, and can't be entered on this page. See Actuate volume editions of Office for more information.

Common ways people mistype the product key

Reading the product central from a label can be hard. Letters and numbers may await the same.

To avoid typing mistakes, hither'southward a list of commonly mistyped characters:

• The letter B and the number 8.

• The letter G and the number vi.

• The letter O and the number 0.

• The letter Q and the number 0.

• The letters Five and V dorsum to back (VV) appear like the alphabetic character W.

Tip:If you bought Office from an online retailer and received a confirmation email, try copying and pasting the production key from this email instead of typing it.

The product key isn't valid (KEY_NOT_ACTIVATED)

Y'all'll see this message if the retailer where y'all purchased Function didn't activate the product key at the betoken of sale. The product cardinal must be activated past the retailer before you can use information technology.

To resolve the issue, go back to the store where y'all purchased Office and have them activate the product key.

"Sorry, you've reached the limit" (ERR_SUBSCRIPTION_MAX_SPAN_REACHED)

You'll meet this message if you try to extend the amount of time on your Microsoft 365 subscription by v years.

Your Microsoft account can take only one Microsoft 365 Family subscription associated with information technology. If you apply the aforementioned Microsoft account to buy or redeem multiple Microsoft 365 subscriptions, you extend the amount of fourth dimension for your subscription, up to a maximum of 5 years. This doesn't increase the number of Role devices you lot can exist signed in to or increase the amount of online storage that's available with the subscription. For more information, see What happens if I add some other Office 365 for home subscription plan to my account? and How sign in works in Office 365.

Sad, we can't ready your business relationship right now. Hang on to your production key, and effort again afterwards (ConversionBlockedSubscriptionViolations)

We tin can't redeem your product key due to a billing issue with your Microsoft business relationship.  Please go to your Microsoft account, Payment & billing page, locate the Pay settings section, and select the link for Change how you pay or Set how you pay.

You accept reached the maximum number of Office products that can be associated to your Microsoft business relationship

You lot tin can redeem up to 25 erstwhile purchases of Office 2019, 2016, or Office 2013 on the same Microsoft account. To redeem boosted products, you lot'll need to create another Microsoft account. For more than help, see Getting maximum number error when yous effort to redeem Role?

Annotation:This does not utilise to Microsoft 365 subscriptions. Your Microsoft business relationship can have simply one Microsoft 365 Family subscription associated with it.

I get an error that JavaScript is required to consummate the activation process

After you enter a valid production key, the Adjacent button should exist enabled. Even so, if JavaScript isn't enabled in our browser, the Adjacent push won't work. Utilize the guidance in Enable JavaScript to enable JavaScript in your browser. If you lot're using an iPad, you must use another device to redeem your product fundamental considering JavaScript isn't supported on iPads.

My web browser is blocking cookies

Hither's how to enable cookies if your browser is blocking them:

Border (Windows 10)

1. In the Border window, select More (...) > Settings > View avant-garde settings.

2. Scroll down to Cookies, and select Don't cake cookies

Internet Explorer

1. In Cyberspace Explorer, in the bill of fare bar, selectTools > Net options > Privacy > Advanced.

2. Select Accept or Prompt under Offset-party Cookies, and Accept or Prompt nether Third-party Cookies.

3. Select OK.

Chrome

1. In a Chrome window, practise one of the following:

   • In the browser address box, enter chrome://settings/content.

     OR

   • On the Chrome menu, select Settings > Show avant-garde settings, and so nether Privacy, select Content settings.

2. In the Content settings dialog box, under Cookies, make sure Allow local information to be set (recommended) is selected.

3. Select Done and refresh the browser.

Mozilla Firefox

1. If y'all're using Windows, in the Firefox window, select Open menu > Options.
   

   Tip: If you're using a Mac, become to Firefox > Preferences.

2. Select the Privacy tab.

3. In the History section under Firefox will, select Use custom settings for history.

4. Make sure Have cookies from sites is checked and Accept third party cookies is fix to Always, and so select OK.

Safari

1. On your Mac, become to Safari > Preferences > Privacy.

2. Nether Cookies and website information, select Always let.

3. Select Close and refresh the browser.

Bug with language or geographical issues

Here are the common errors and how to fix them.

My country or region isn't listed

Afterwards you lot enter your product key, your current state or region might not appear in the listing, or the website linguistic communication might change. This can happen if you purchase your product key in a unlike country or region than where you redeem it. Your product key is but valid for the countries or regions listed. If you demand assistance, contact Microsoft back up.

I get the error "This product key isn't meant for your region"

If y'all get this bulletin, this means that your product key was purchased in a different country or region than where yous're currently located. Office product keys must be redeemed in the country or region where they are purchased. If y'all need assistance, contact Microsoft support.

I get the error "Lamentable, we can't use this product central considering your electric current subscription was ready up in another country/region" (BillingAccount)

If yous get this bulletin, this means that your production key was purchased in a different land or region than where you're currently located. Delight endeavor to redeem your product key at https://microsoft.com/redeem. If that doesn't work, delight contact Microsoft support.

Microsoft account limits for Office

The redemption process on https://office.com/setup and https://microsoft365.com/setup associates your Office product with your Microsoft account. Here are some of import limits regarding your Microsoft account.

• Your Microsoft account can take only ane Microsoft 365 Family subscription associated with it. If you lot use the same Microsoft account to buy or redeem multiple Microsoft 365 subscriptions, you extend the amount of time for your subscription, upwardly to a maximum of 5 years. This doesn't increase the number of Office devices you can be signed in to or increase the amount of online storage that's available with the subscription. For more information, see What happens if I add another Office 365 for home subscription plan to my account? and How sign in works in Role 365.

• If you accept Microsoft 365 Family unit and y'all need to support more than six people on your subscription, we recommend purchasing an Office 365 business concern subscription or book license products of Office instead.

• You can redeem up to 25 i-time purchases of Function 2019, Office 2016, or Office 2013 on the same Microsoft account. If you'd similar to purchase more than than 25 copies of Function for work, we recommend purchasing an Role 365 business organization subscription or volume license products of Office instead.

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Source: https://support.microsoft.com/en-us/office/get-help-with-product-key-errors-on-office-com-setup-e5064f7b-2a8d-4e77-bd59-f1d828086851